General Terms and Conditions

HomeGeneral Terms and Conditions

for the use of webshop services

Effective: from 01.05.2020*

  1. General provisions

Data of the Service Provider

The name of the Service Provider is PlaNET Győr Kft.

Place of business and postal address: 9026 Győr, Körtöltés u. 11/A.

Branch office: 9500 Celldömölk, Árvalányhaj u.5.

Branch office: 9500 Celldömölk, Ság hegy 4242 hrsz.

Registering authority:  Regional Court in Győr

Company registration number: 08 09 005445

Tax number: 11406383 0 08 08

E-mail address: sales@deneshegybirtok.hu

Website address: www.deneshegybirtok.hu

Phone: +36 96 331 015; +36 30 859 0156; +36 30 675 8340; +36 30 922 6933

Contact details in case of complaints:

E-mail: panasz@deneshegybirtok.hu

Telephone: +36 96 331 015

*Last update and effective date of the GTC: 15.01.2025.

The present General Terms and Conditions (hereinafter: GTC) define the terms and conditions between the Service Provider and the natural person or legal entity (hereinafter: Customer) using the Internet shopping (or: Webshop service) for the purchase of products (grape wine) and services (e.g. tickets) produced and distributed by the Service Provider.

When using the Webshop service, the Customer shall accept the provisions of these GTC.

By placing an order, the Customer accepts the terms of the contract for the Service and the provisions of these GTC. By entering into the contract, the Customer declares that he has read and accepted the terms and conditions of these GTC and that he has consented to the processing of his data necessary for the use of the Service as set out in the GTC and in the Privacy Policy.

The concluded contract is a written contract, the conclusion of the contract is evidenced by the electronically saved purchase data provided by the Customer, which the Service Provider keeps for the period specified in the legislation on accounting and taxation. The data entered by the Customer, the data on the product stored in the Supplier’s system, the bank confirmation of the transaction and the wording of the GTCs together constitute the written contract.

The contract between the Parties is concluded in Hungarian. If the Service Provider also uses English-language information on its website, the legal relationship between the Parties shall be governed by the Hungarian language rules.

  1. Pre-contractual information in accordance with Article 11 of Government Decree 45/2014 (II.26.) on distance contracts

The Service Provider shall inform the Customer of the following information:

a.) The Service, i.e. the products and their detailed description can be found on www.deneshegybirtok.hu.

b.) The name of the Service Provider is given in point I.

c.) The registered office, postal address, telephone number and e-mail address of the company are indicated in point I.

d.)        The place of business of the Provider is the registered office indicated in point I. The consumer may lodge complaints at the service provider’s complaints handling contact details indicated in point I.

e.) The total amount of the consideration for the product or service under the contract is indicated in the “shopping cart” page of the shopping interface. No additional costs shall be incurred by the consumer over and above the prices and delivery charges indicated therein.

f.) The terms of performance, such as (i) ordering procedure, (ii) purchase price and payment (invoicing rules), (iii) transport and delivery time (iv) complaint handling:

(i) Ordering procedure: in the Webshop, the Customer can assemble the selected product in the shopping cart of the Webshop. To order the contents of the shopping cart, the Customer must provide his/her personal data as described below:

in case of personal delivery:

– Name.

– E-mail address

– E-mail address E-mail address Phone number

E-mail address E-mail address E-mail address in case of parcel delivery or home delivery:

– Name

– E-mail address

– Telephone number

– Name of Foxpost parcel terminal

– Home delivery address

The Customer may add an optional additional comment to the order or provide the following billing information:

– Name

– Company name

– Tax number

– Company name Company name Place of business

The Service Provider shall not be liable for any delivery delays or other problems or errors caused by the Customer’s incorrect and/or inaccurate order details

By providing the above mandatory information and by accepting the GTC and finalising the order, the Customer declares that he/she is an adult of legal age and accepts the provisions of these GTC.

The Service Provider accepts orders from both registered and unregistered Customers in the Webshop, but only if the Customer completes all the mandatory data fields required for the order and for identification.

The receipt of the order will be automatically confirmed immediately to the e-mail address provided by the Customer. This acknowledgement of receipt does not constitute a contract between the Service Provider and the Customer, but merely indicates to the Customer that his order has been registered by the electronic system and forwarded to the competent Service Provider’s staff.

The Service Provider shall send an e-mail (Confirmation) within 48 hours of the order being registered and the expected delivery date. The order shall become final upon receipt of this Confirmation, i.e. the Service Provider shall be obliged to deliver the Product upon receipt of this Confirmation and, depending on the payment method, upon payment of the purchase price by the Customer.

(ii) purchase price, methods of payment: the prices indicated include the total amount of the consideration in Hungarian forints. The price of the product does not include delivery costs.

The Service Provider reserves the right to change the prices indicated next to the products that can be ordered in the Webshop, with the modification taking effect at the same time as the product is published in the Webshop. The modification does not affect the price of the product already ordered and confirmed.

The Service Provider will use the following payment methods:

a.) online (credit card) payment

b.) cash on delivery on receipt of the parcel

c.) by advance payment to the bank account of the service provider as follows:

Authorised party: PlaNET Győr Kereskedelmi és Szolgáltató Kft.,

MKB Bank Zrt. HU96 10300002-10406967-49020013

In this case, the Customer must also indicate in the remittance advice box the order reference number, which will be sent to him/her by e-mail confirmation.

The Service Provider is not responsible for any errors that may occur during the bank payment.

Rules for online payment:

For bank cards, the financial service provider issuing the card determines whether it allows the card to be used for online payments. The primary condition for online payment is that the card the Customer wishes to use for payment must be issued by the card-issuing financial institution as a card that is also suitable for online payment and that the card’s validity period has not expired at the time of payment. The conditions set out in this paragraph shall be verified by the card acceptance service provider prior to the online payment and any card that does not comply with the conditions shall be rejected.

To make a payment by credit card, the Customer must provide the name of the cardholder, the credit card number, the expiry date of the credit card and the CVC code on the back of the credit card.

The Customer can also pay using Apple Pay or Google Pay by clicking on Apple Pay or Google Pay at checkout and confirming the payment. The Buyer uses Apple Pay or Google Pay to make the payment using the credit card stored in the Apple Pay or Google Pay application.

The Service Provider does not charge or establish any separate fees, costs or other payment obligations for online payment.

The Service Provider informs the Customer that, in order to ensure secure payment, the data provided by the Customer will not be stored by the Service Provider before, during and after the transaction, and will be processed by the card acquirer, which is subject to its data protection provisions.

The purchase and the online payment through the credit card acquiring system are carried out in two completely separate systems. The Customer registers, selects the Product and places the order on the Service Provider’s website https://deneshegybirtok.hu/index.php/webshop, while the online payment transaction is carried out on the secure website provided by the credit card acquirer. Under no circumstances will the Supplier obtain the Customer’s payment instrument information.

At the time of redirection to the online payment interface via the system of the provider of the credit card acceptance service, the Service Provider shall transmit the order identifier and the amount of the order for processing.

Payment steps:

1.The Buyer selects the Product or Service on the Service Provider’s website www.deneshegybirtok.hu by clicking on the webshop menu and places the order, which he wishes to pay for online.

2.The Customer is then redirected from the Service Provider’s website to the secure payment page of the card acceptor, where he/she is required to fill in the payment method details to start the payment.

3.After entering the payment method details, you can start the transaction by clicking on the Pay button.

4.Once the payment has been made, the Customer will be redirected back to the Service Provider’s website where he will receive a confirmation of the result of the transaction. If the Customer is not redirected back to the Service Provider’s website, or if the Customer closes the browser window before being redirected back to the Service Provider’s website, the payment will be considered unsuccessful.

  1. b) The Customer may pay the courier service for the ordered Product upon delivery.
  2. c) In the case of personal receipt of the Product: the Customer may pay the consideration for the Product in cash upon receipt at the Service Provider’s designated place of business/point of receipt or at any other place designated by the Service Provider.

Cash payment is possible only in Hungarian Forint (HUF).

The Service Provider shall retain the ownership of the Product in accordance with the provisions of the Civil Code. 6:216.§ (1) until the full purchase price is paid in full.

The Service Provider may, depending on its capacity, provide a limited number of personal tickets for purchase at the venue of the Event, based on a request sent in advance.

The Customer will receive an electronic invoice for the purchase automatically sent to the billing email address provided by the Customer, upon request, a paper invoice will be sent in a package with the ordered product.

The Service Provider will issue an electronic invoice (hereinafter referred to as “e-invoice”) for the purchase and related services.

The Service Provider shall issue the e-invoice automatically on the basis of the data provided by the Customer using an e-invoice service provider (website: https://www.billingo.hu).

The e-invoice service provider keeps the electronic invoices at its own premises.

By submitting the order, the Customer expressly accepts that the Service Provider will issue an e-invoice for the purchase and agrees to transmit the data required for invoicing (name, address/registered office, tax number in the case of non-natural persons) to the e-invoice service provider.

The e-invoice will be sent by the Service Provider by e-mail to the e-mail address provided by the Customer.

The Customer acknowledges that he will receive an invoice for his purchase only by electronic means, and that the data provided by the Customer in relation to the e-invoice cannot be subsequently modified after the e-invoice has been issued.

The e-invoice is a document in pdf format, which complies with the provisions of Act CXXVII of 2007 on Value Added Tax (VAT Act) and Act XXXV of 2001 on electronic signatures. The e-invoice can be viewed and printed using pdf document reader software (e.g. Adobe Reader).

(ii) Carriage and delivery time:

The delivery charge is payable at the time of receipt of the goods in the case of cash on delivery payment, and in advance at the time of payment of the product price in the case of bank transfer and online payment.

Standard delivery time (if the product is in stock): 3-5 working days.

Delivery charges are included in the basket at the time of ordering. If the value of the purchase exceeds the free delivery threshold, delivery is free of charge. The current free delivery threshold is indicated on the website.

The Customer expressly accepts the obligation to pay a fee for the delivery of the Product.

Ticket: the purchased Ticket will be made available to the e-mail box provided by the Customer within 1 hour of purchase. The confirmation e-mail is the Ticket itself, which cannot be delivered, but will be delivered electronically by the Service Provider and must be validated by the Customer upon entry to the Event.

The consequences and damages resulting from the loss, theft, misprinting, copying or multiple printing of the Ticket shall be the sole responsibility of the Buyer.

The Buyer may choose between the following delivery methods:

Foxpost parcel machine

When using this mode of delivery, the Customer can choose during the ordering process which Foxpost parcel terminal he/she would like to use to receive the ordered product. The list of Foxpost parcel terminals is available in the webshop or here: https://foxpost.hu/csomagautomatak

Foxpost does not guarantee delivery times for products received via a parcel terminal, and the Service Provider is only responsible for the time of insertion of the parcel in the Foxpost terminal. In case of delivery via Foxpost parcel terminals, the delivery fee depends, among other things, on the weight and size of the parcel.

Foxpost door-to-door delivery

If you indicate a request for home delivery on the Webshop interface, a delivery fee (for addresses in Hungary) will be charged, which is included in the total amount of the order.

The Service Provider reserves the right to change this amount in certain cases and will contact the Customer without delay, but at least within 1 working day, to agree on the price and estimated time of delivery of the ordered product to the address requested by the Customer. The Customer shall confirm acceptance of the delivery charge in a separate reply email and, in the event of acceptance, the Customer’s order shall become valid on the date of receipt by the Supplier.

In the case of delivery abroad, the Service Provider will also calculate an individual price, which will be communicated to the Customer by e-mail. The Customer shall declare acceptance of the delivery charge in a separate reply e-mail, and in the event of acceptance, the Customer’s order shall become valid on the date of receipt by the Supplier.

Free pick-up points

The Customer may collect the order, free of charge, at the registered office of the Service Provider or at a branch office of the Service Provider at a time agreed in advance.

PlaNET Győr Kft.

Place of business.

Branch office: 9500 Celldömölk, Árvalányhaj u.5.

The service provider hereby informs you about the prices of parcel services of the Hungarian Post:

Delivered to a parcel machine, Posta Pont or post office: gross 990 HUF/piece.

– For delivery to your door: 0-10 kg gross 1990 Ft/piece.

– For home delivery: up to 10-20 kg gross 2990 Ft/piece.

– For home delivery: up to 20-40 kg gross 5990 HUF/db.

(iii) Complaint handling:

Complaints may be made by one of the following means: the Service Provider’s e-mail address, Internet address and telephone number, which are set out in Section I of these GTC. The Customer may make a complaint about the Service orally or in writing. The Service Provider will promptly investigate the oral complaint and, if possible, remedy it. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position and shall provide the Customer with a copy of the minutes in the event of an oral complaint made in person, or, in the event of an oral complaint made by telephone, at the latest at the same time as the substantive reply. The Service Provider shall reply to the written complaint in writing within 30 days of receipt and send it to the Customer, in particular to the e-mail address provided by the Customer. In the event of rejection of the complaint, the Service Provider shall state the reasons for the rejection and inform the Customer in writing of the authority or conciliation body to which the complaint may be submitted.

A Customer who is a consumer may lodge a complaint with a consumer protection authority. According to the Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the government offices of the capital and the county of the capital act as consumer protection authorities in administrative authority matters.

Contact details of government offices:https://www.kormanyhivatal.hu/hu/elerhetosegek

The conciliation body is competent to settle out-of-court disputes between consumers and businesses concerning the quality, safety or service of products and the conclusion and performance of contracts between the parties.

Consumers can apply to the following Conciliation Bodies:

Name of the conciliation body Place of establishment of the conciliation body Area of jurisdiction of the conciliation body Contact details of the conciliation body

Budapest Board of Conciliation Budapest Budapest https://bekeltet.bkik.hu/

Address: 1016 Budapest, Krisztina krt. 99.

Postal address: 1253 Budapest Pf. 10.

(1) 488-2131

President: Dr. Éva Veronika Inzelt Éva

Website address: www.bekeltet.bkik.hu

E-mail address: bekelteto.testulet@bkik.hu

Baranya County Conciliation Court- Pécs – Somogy vármegye

– Baranya county

– Address: 7625 Pécs, Majorossy Imre u. 36.

Phone number: (72) 507-154; (20) 283-3422

President: Dr. Réka Gőbölös

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu ; kerelem@baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board Miskolc – Borsod-Abaúj-Zemplén County

– Heves/Borsod/ Nógrád county

– Address: 3525 Miskolc, Szentpáli u. 1.

Postal address: 3501 Miskolc Pf. 376.

Telephone number: (46) 501-090

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

Csongrád-Csanád County Conciliation Board
Szeged
Békés county
Bács-Kiskun county
Csongrád-Csanád county
6721 Szeged, Párizsi krt. 8-12.
Phone number: (62) 554-250/118 ext.
President: Dr. Péter Károly Horváth
Website address: www.bekeltetes-csongrad.hu
E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Székesfehérvár
Fejér county
Komárom-Esztergom county
Veszprém county
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Telephone number: (22) 510-310
President: Dr. Csilla Csapó
Website address: www.bekeltetesfejer.hu
E-mail address: bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Board
Győr
Győr-Moson-Sopron county
Vas vármegye
Zala county
Address: 9021 Győr, Szent István út 10/A.
Phone number: (96) 520-217
President: Dr. Beáta Bagoly
Website address: www.bekeltetesgyor.hu/huwww.gymsmkik.hu/bekelteto
E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Debrecen
Jász-Nagykun-Szolnok county
Hajdú-Bihar county
Szabolcs-Szatmár-Bereg county
Address: 4025 Debrecen Vörösmarty u. 13-15.
(52) 500-710; (52) 500-745
President: Dr. Zsolt Hajnal
Website address: www.hbmbekeltetes.hu
E-mail address: bekelteto@hbkik.hu

Pest County Conciliation Board
Budapest

Address: 1055 Budapest Balassi bálint u. 254/2

  • 792-7881

website address: www.panaszrendezes.hu

e mail address: pmbekelteto@pmkik.hu

If the Buyer does not apply to a conciliation body or the procedure has not led to a result, the Buyer may apply to a court of law in order to settle the dispute in civil proceedings in accordance with the provisions of the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

g.) Right of withdrawal: in the event of using the Service under the GTC, the Customer has the right of withdrawal pursuant to Article 20 of the Government Decree.
The Buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods.
The withdrawal period starts from the date of the certified receipt of the product, the Buyer is entitled to return only undamaged products. The right of withdrawal may not be exercised in respect of a product which is personal to the Buyer (e.g. a product labelled or packaged in the Buyer’s name or according to special requirements) or which has been manufactured at the Buyer’s express request.
If the Buyer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or electronic mail) to the Supplier’s registered office address or e-mail address.
The Customer is also entitled to use the attached model withdrawal/cancellation form:
DHB_RELEASE_NOTICE_v01.doc

The Buyer exercises his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the time limit indicated above.
If the Customer withdraws from the contract, the Service Provider shall reimburse the consideration paid by the Customer, including the price of the product and its delivery costs, within 14 days of receipt of the notice of withdrawal. In making the reimbursement, the Supplier shall use the same method of payment as that used in the original transaction, unless the Customer expressly agrees to use another method of payment.
In the event of withdrawal, the Customer shall return or hand over the Products without undue delay after sending the notice of withdrawal within the time limit. The time limit shall be deemed to have been observed if the Product is returned before the expiry of the 14-day withdrawal period.
In the event of withdrawal, the Buyer shall bear the cost of return delivery.
The Buyer may not exercise his right of withdrawal in the event of failure to meet the deadline and if the Product is not in an undamaged (unpacked, opened) condition.
The Supplier has the right of withdrawal in the following cases:

The Customer has chosen to pay by bank transfer, but the transfer is not received on the Service Provider’s account within 5 working days of the confirmation,
if the Customer has opted for personal delivery and cash on delivery, but does not take delivery of the goods within 20 working days of the confirmation
if the Customer provides incorrect information at the time of ordering and the product cannot be delivered to him as a result.

The Customer may not exercise the right of withdrawal or termination pursuant to Article 29 (1) l) of Government Decree No. 45/2014 (II.26.) if the Event Ticket is valid for a specific date (specific day, deadline) or can be used during a specific period. In such a case, the Service Provider is not entitled to return the Ticket or to refund the value of the purchase (except in the event of cancellation of the Event).

h.) Rules of warranty and legal guarantee: the Customer may claim a warranty in the event of defective performance by the Service Provider. The Customer may request a replacement on the basis of a warranty of serviceability or, if it is impossible to do so or would involve disproportionate additional costs for the Service Provider compared with the fulfilment of his other claims, he may request reimbursement of the consideration. The Customer shall notify the Supplier of the defect immediately upon discovery, but not later than 15 days after discovery of the defect. The right to claim for damages may not be exercised beyond the limitation period of six months from the date of performance of the contract.
The Service Provider shall be at the Customer’s disposal every working day between 09:00 and 17:00 by telephone and e-mail. The Customer shall be obliged to verify the integrity of the purchased product at the time of delivery and the Service Provider shall not accept any subsequent complaints.
No warranty shall be accepted in the following cases:
– if the bottle shows wine deposits,
– if the wine has a colour defect but the wine bottle is open,
– if, after signing a document certifying that the product has been received intact, the Buyer claims that the wine has an external defect.

If you feel a “corky taste” after opening the bottle, please contact us at panasz@deneshegybirtok.hu. A case of “plugging” will be dealt with on an individual basis.

III Buyer’s details
The Buyer is fully responsible for the username and password associated with his/her account and for all purchases made through it. The Service Provider shall not be liable for any damage resulting from the storage of the password or from the transfer of the username and password to a third party.
The Customer declares that his details have been entered in the system correctly. The Service Provider shall not be liable for any damage resulting from the provision of incorrect, false or forged data or e-mail addresses during the purchase.

IV Copyright rules
The Service Provider declares that www.deneshegybirtok.hu as a website constitutes a copyright work, as a result of which the downloading (reproduction), retransmission to the public, other use, electronic storage, processing and sale of the contents of the www.deneshegybirtok.hu website or any part thereof is prohibited without the written consent of the Service Provider.
Even with written consent, any material from the website www.deneshegybirtok.hu and its database may only be reproduced by reference to the website in question. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed from them and its Internet advertising space.
It is prohibited to adapt or reverse engineer the content of the www.deneshegybirtok.hu website or any part of it; to create user IDs and passwords in an unfair manner; to use any application that could modify or index the www.deneshegybirtok.hu website or any part of it.
The website visitor acknowledges that in the event of unauthorised use, i.e. copyright infringement, the Service Provider will be liable to pay a penalty. The penalty amounts to HUF 100,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty is not excessive and browses the site with this in mind.

  1. Rules for the event
    The Service Provider informs the Customer that the Event may be recorded on video and audio recordings, on which the visitors of the Event may be recorded. By purchasing an Admission Ticket, the Customer expressly consents to being photographed and audio-recorded at the Event, and the visitor to the Event may not make any claims against the Service Provider arising from the photographic or audio recording. If the visitor of the Event does not wish to be included in the audio or video recording, he/she must inform the Event organiser of this at the time of entry to the Event.
    The Service Provider informs the Customer that it is not allowed to make audio and video recordings of the Event.
  2. Miscellaneous and final provisions
    The Service Provider shall be entitled to use subcontractors and data processors, who shall be liable for the conduct of their contributors as their own.
    The enforcement of claims arising from the legal relationship between the Service Provider and the Customer on the basis of these GTC shall be governed by the Civil Code. 6:22.§(3) of the Civil Code, a limitation period of six months shall be available.
    The Customer acknowledges and accepts that the Service Provider shall not be liable for any indirect, consequential damages, including but not limited to loss of profit, damage to reputation, loss of use, loss of data or other intangible losses, resulting from the use of the service. In the event of proven tort, the Supplier’s liability for damages shall be limited to the value of the product purchased.

The Service Provider is not subject to the Code of Conduct under the Unfair Commercial Practices Act.

These GTC are in Hungarian and shall be interpreted in accordance with Hungarian law, in particular the provisions of the Civil Code.